Refund Policy at Data Cars, South East London

Web Bookings: – We will send the car to meet you at arrivals, subject to the aircraft arriving on schedule at the time specified on your booking form. The time you specified will be sent to the driver for reference. The charge for the waiting time will be decided by Amber Cars LTD depending on the type of vehicle being used for the particular journey.
Telephone bookings: – After the flight has landed we allow 45 minutes free of charge for you to collect your baggage and make your way to the main information desk to meet the driver. The charge for waiting time after the 45 minutes will be decided by Amber Cars LTD depending on the type of vehicle for that particular journey.
Fixed price journeys must not deviate from the drivers chosen route, any deviation will result in the journey reverting to a fare decided by Amber Cars LTD. Amber Cars LTD will decide the charge according to the additional mileage and delay caused by the passenger or by the prevailing traffic conditions.
Amber Cars LTD cannot be held responsible for any loss of
financial, professional, missed connection times, flights, trains due to the PHV not arriving at the pick-up address at the booked time due to adverse weather, traffic conditions, road traffic accidents or road closures or being given the wrong booking information by the customer or customer booked it online and got the booking reference but did not receive any confirmation from Amber Cars LTD. [Customer must receive confirmation before the journey.]
If the PHV turns up late and the customer still departs with them – even if beyond the initial 15 minutes – you are waiving the right to any refund or compensation
Normal luggage assumes that 1 medium suitcase and 1 piece of hand luggage 56 cm (H) * 45 cm (W) * 25 cm (D) (approximately 22 inches x 17.5 inches x 9.85 inches). per person, any luggage that the PHV cannot accommodate is the responsibility of the passenger.
Any journey cancelled less than 24 hours prior to the booked time will result in a charge to the customers’ credit/debit card. The amount to be charged in such a situation will be decided by Amber Cars LTD depending on the pickup distance/place/ parking or other charges subject to a minimum of £25.00.
There will be no charge made to the customer credit/debit card for any journey cancelled with more than 24 hours notice prior to the original booked time.
Any journey booked where the passenger in unobtainable 30 minutes after the booked time will result in a charge to the customer’s credit/debit card. The amount to be charged in such a situation will be decided by The Airport Transfer depending on the pickup distance/parking or other charges subject to a minimum of £25.00.
Journeys booked from airports, train stations and seaports the onus is on the passenger to locate the PHV driver and not the PHV driver to find the passenger, on booking any such journey we will give a definite pick up point that the passenger must locate, any failure on the passengers part to locate the PHV driver will result in a charge to the customer’s credit/debit card. The amount to be charged in such a situation will be decided by Amber Cars LTD depending on the pickup distance/parking or other charges subject to a minimum of £25.00.
Any fouling of the PHV by any passenger will result in a charge of a minimum of £25.00, depending on the severity of the fouling.
Amber Cars LTD (on behalf of the driver) will prosecute any person who causes damage to any PHV booked through Amber Cars LTD.
The driver has the right to refuse any passenger that he feels may be a threat to him/herself or vehicle.
The material contained in this website is provided for general information only and does not constitute acceptance of any booking that may be made. We accept no responsibility for loss which may arise from reliance on information contained in this site or from any PHV bookings made on this site.
It is your responsibility to inform Amber Cars LTD if you could not locate the PHV driver or if you changed your journey or if you missed the flight, ferry, cruise etc. then we will charge you for the transfer. If you inform Amber Cars LTD. of the new details at least 24 hours before the booking time we will amend the transfer details.